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Service Level Agreement (SLA)

Our commitment to 99.99% system availability and high-performance transaction processing.

99.99% Uptime Commitment

broRacks targets 99.99% monthly service availability for core API endpoints, webhooks, and payment link checkouts.

Incident Response Times

Our engineering team actively monitors network latency and telco availability 24/7. Critical service disruptions receive response within 15 minutes.

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